Frequently Asked Questions
Everything you need to know about bringing SOOS Atelier into your home.
What materials are used in SOOS Atelier products?
We prioritize sustainability and quality, using premium materials such as FSC-certified wood, organic linens, and hand-poured ceramic finishes to ensure each piece is both beautiful and durable.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For handcrafted or made-to-order furniture pieces, please allow 3-4 weeks for production and delivery.
Do you offer international shipping?
Yes, we ship our home decor collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return.
Can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are your products covered by a warranty?
All SOOS Atelier furniture items come with a 1-year limited warranty covering manufacturing defects to ensure your peace of mind and satisfaction.